Director of Product Design
I’m a design leader who blends deep craft expertise with a sharp focus on growth, strategy, and team development. I’ve led high-impact work across mobile, web, and multi-product platforms—helping shape experiences that are both user-centered and business-effective.
I care deeply about quality, and I push teams to move with clarity, intention, and care. Whether scaling a team or refining a product strategy, I bring a thoughtful, systems-minded approach that turns vision into real impact.
Selected Work
Experience
Dropbox
Sept 2017 - Present
Director, Product Design
May 2022 - Present
As a Director of Product Design at Dropbox, I’ve led large-scale, cross-functional teams across Growth, Teams, Core, and Multi-product surfaces—driving strategy, elevating craft, and scaling design impact. I manage and mentor multiple managers and principal designers across a 40+ person org, co-owning company-level objectives tied to revenue, activation, and engagement.
Senior Manager, Product Design
Mar 2021 - May 2022
As Senior Manager of Product Design for Mobile at Dropbox, I led the vision and execution for the company’s mobile products, overseeing a team of 7 designers within an 80+ person org. I was responsible for the core Dropbox app used by millions, driving long-term strategy, elevating craft quality, and shaping mobile-first experiences in close partnership with product and engineering leads.
Manager, Product Design
Sept 2017 - Mar 2021
At Dropbox, I led design teams across Mobile, Growth, Machine Intelligence, and Search—driving strategy, scaling core experiences, and launching AI-powered and mobile-first features. I partnered closely with product and engineering to grow engagement, build strong design practices, and mentor designers to deliver high-impact, high-quality work.
DoorDash
Jun 2015 - Aug 2017
Lead Product Designer
As one of the first product designers I helped guide product direction, overall user experience, interaction design, and UI design/Brand cohesion within our products. I set overall direction across nearly all aspects of DoorDash's business including our Consumer, Driver, Merchant, and Support products.
Popular Pays
Mar 2013 - Feb 2016
Founding Designer
App, web, and brand design, as well as project strategy for venture-backed mobile app start-up focused on connecting influencers with brands.
Testimonials
“What stands out most is how Ben uses empathy to inspire and encourage. He doesn’t just focus on what’s going wrong but always shifts the conversation toward solutions with a positive and encouraging mindset. When I face challenges, he’s quick to identify my strengths and help me see how I can use them to overcome obstacles.”
“I think of all my managers I’ve had you’ve been the one that’s been the most open to feedback and one that gave ME the most actionable feedback.”
“Ben has an exceptional eye for detail, and he’s always eager to collaborate on design challenges. He never imposes his own vision but instead fosters an environment of co-creation where ideas flow freely. One of the things I appreciate most about working with him is how he challenges me to develop my craft skills.”
“TO GET SAPPY. Ben you have really changed my career and transformed me a much more skilled designer and confident person and I’m ENDLESSLY GRATEFUL”
Selected Writing
I’ve been reflecting on our crit processes and how we might continue to improve them to grow one another and the quality of our work. I wanted to share more about how I think about Crit and share more directly why I show up the way I do during crit.
Hearing, Processing, and Acting on Feedback
We’re given frameworks, training, and more about how to provide effective, actionable feedback. However, I’ve generally found that we don’t spend as much time on how to really hear feedback, process it effectively, and then act on it over time.
Good Taste is Earned Through Obsessive Curiosity
One important belief is that you’re not born with good taste. It’s not inherent to the individual. However, it is highly informed the environment in which you live. Luckily for us, our environment and our behaviors are entirely within our control!